Compliance UX
Shipped regulatory-compliant investor onboarding across 20+ jurisdictions. Partnered with compliance, engineering, and legal to replace days of paperwork with a 12-minute digital flow. WCAG 2.1 AA accessible.
$200 per
failed verification.
50% drop-off at upload.
Drop-off rates exceeded 50% at the document upload step — investors would start KYC, hit a wall of unfamiliar requirements, and abandon. Data showed each failed verification cost $200+ in manual review by compliance teams who had to chase missing documents over email.
Legal teams across 20+ jurisdictions each required different document sets, different identity checks, and different approval workflows. The platform had one rigid flow trying to serve them all. The challenge: design an adaptive onboarding experience that satisfies every regulator while cutting drop-off and verification costs.
Research-driven
compliance design
Partnered cross-functionally with compliance officers, legal teams, and real investors to map the full regulatory landscape before designing any screens. Conducted evaluative research with investors across 4 jurisdictions. The Research Table methodology ensured nothing was built on assumption.
How might we design a compliance onboarding experience that satisfies regulators across 20+ jurisdictions while feeling simple enough that a first-time investor can complete it without support?
12-minute digital
onboarding
From 45 minutes of paperwork to a streamlined 12-minute digital flow. Every screen designed to reduce cognitive load while maintaining full regulatory compliance.
The flow guides investors through five progressive stages. Each stage validates before advancing, so users never encounter dead ends or surprise requirements.
Digital signatures
built for compliance
KSign was the platform's e-signature module, purpose-built for subscription agreements in private capital markets. The entire signing ceremony took under 3 minutes.
Key screens from the
compliance experience
The numbers that
proved it worked
